Last updated: 22 October 2026
Who we are
ToolTrayPro sells tool storage and organisation — organiser trays, inserts, dividers and storage boxes designed for DeWalt ToughSystem 2.0, DeWalt TSTAK, Stanley Pro-Stack and Genbox SmartStore systems. We sell to customers in the United Kingdom and internationally.
- Email: [email protected]
- Telephone: 07824 386192
- Postal address: 152 Brynhyfryd Croesyceiliog, Cwmbran, NP44 2NS, United Kingdom
Nothing in this policy affects your statutory rights. Where this policy says one thing and the law says another, the law applies — and a term cannot take away your rights under the Consumer Rights Act 2015.
If you are ordering from outside the United Kingdom, your local consumer law may give you additional rights on top of those described here — nothing on this page reduces them.
The short version
- Changed your mind? Tell us within 14 days of receiving your goods and send them back within 14 days of telling us. We refund the price and the standard delivery charge.
- Faulty, damaged or not as described? We pay for the return and refund or replace it — within 30 days you can reject it for a full refund.
- Parcel lost or late? The goods are our risk until they reach you, so that is ours to sort out.
Your 14-day right to cancel a change of mind
Our trays, inserts and dividers are made to order, but they are made to the same standard design for every customer — they are not made to your own specification and they are not personalised. That means the 14-day right to cancel below applies to them.
You have 14 days from the day you (or someone you nominate, other than the courier) take physical possession of the goods to cancel your order, for any reason or for none. If your order arrives in more than one parcel, the 14 days start on the day the last of the goods arrives.
To cancel, tell us clearly — an email to [email protected] with your order number is enough, or write to us at the address above. You do not need our permission and you do not have to give a reason. You can use the model cancellation form at the end of this page if you prefer, but you are not required to.
Send the goods back without undue delay and no later than 14 days after the day you told us you were cancelling. You pay the cost of returning them, so please keep proof of postage — we can only refund once the goods are back with us or you can show us they are on their way.
Please handle the goods as you would in a shop. You are allowed to unpack and inspect them. If handling has reduced their value beyond what is necessary to establish their nature and working, we may make a reasonable deduction from your refund — but we will not refuse the return or charge you a fee for it.
Faulty, damaged or not as described
Goods we supply must be of satisfactory quality, fit for their purpose and as described. If what arrives is faulty, damaged in transit, the wrong item, or not what the product page said, you have rights under the Consumer Rights Act 2015 in addition to the right to cancel above.
- Within 30 days of delivery you can reject the goods and receive a full refund. We refund the price, the delivery charge and reasonable return postage.
- After 30 days you can require a repair or a replacement. We cover the cost of collection or return postage.
- If a repair or replacement is not possible, or is not done within a reasonable time and without significant inconvenience, you can choose a price reduction or a final right to reject for a refund.
In England and Wales you can bring a claim for faulty goods for up to six years after you received them; in Scotland, five years.
We may ask for photographs or the item back so we can see what went wrong — that helps us fix the design as well as your order — but we will not make you jump through hoops to use your rights.
Delivery
We dispatch orders within 1 to 2 working days of receiving cleared payment. Delivery after dispatch depends on the service used and the destination; the options and costs shown at checkout are the ones that apply.
- United Kingdom: flat rate £2.99 per order.
- Everywhere else: flat rate £12.99 per order.
All prices and delivery charges are shown in GBP (£) and include any applicable taxes, unless stated otherwise.
Unless we agree a different date with you, we deliver within 30 days of your order. The goods remain our risk until they are in your physical possession (or that of someone you have nominated) — so if a parcel is lost or damaged in transit, it is our problem to resolve, not yours. If something has not arrived, contact us and we will chase it or replace it.
If we miss the agreed or statutory delivery date, you can give us a further reasonable deadline and cancel for a full refund if we still do not deliver by then. You may cancel immediately if we refuse to deliver, or if delivery by the agreed date was essential and you told us so before ordering.
How to return an item
- Email [email protected] with your order number and what you are returning, and tell us whether it is a change of mind or a fault — it changes who pays the postage and how we process it.
- We will confirm the return address and anything we need from you. Do not send anything back to the manufacturer.
- Post it to: ToolTrayPro, 152 Brynhyfryd Croesyceiliog, Cwmbran, NP44 2NS, United Kingdom. Please pack it sensibly and keep your proof of postage until your refund arrives.
If you are returning faulty or damaged goods, we will cover the return postage — ask us before you send it so we can arrange it.
Refunds: how and when
- We refund to the payment method you used, unless you expressly agree to something else.
- We do not charge a fee for refunding you.
- For a change of mind: within 14 days of receiving the goods back, or of you showing us they are on their way — whichever is earlier. The refund includes the price and the standard delivery charge.
- For faulty goods: the same 14 days, including delivery and reasonable return postage.
- Card and PayPal refunds can take a few days to appear once we have processed them — that timing is set by your bank or PayPal, not by us.
What is not covered
- Items made to your own specification or clearly personalised. The 14-day right to cancel does not apply to those (regulation 28(1)(b) of the Consumer Contracts Regulations 2013). We will tell you before you order if an item falls into that category. Faulty or misdescribed personalised items still carry the full consumer rights described above.
- Damage caused after delivery — misuse, accidental damage, modification, or normal wear and tear once the goods have been used as intended.
- Consumables and clearance items sold as non-returnable, where we said so clearly before you ordered.
None of these exclusions affects your rights if the goods are faulty, not as described or not of satisfactory quality.
Business customers
The consumer legislation described here applies to consumers. If you are buying in the course of a business, those statutory rights do not apply, but the practical arrangements above — 14-day change of mind, dispatch times, returns address — are how we work and we will apply them unless we agree otherwise in writing before you order.
Model cancellation form
You only need to use this if you want to. An email telling us you are cancelling is just as valid.
To: ToolTrayPro, 152 Brynhyfryd Croesyceiliog, Cwmbran, NP44 2NS, United Kingdom, [email protected]
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on ____________ / received on ____________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ____________
Delete as appropriate where “I/we” or “my/our” does not apply.
If something goes wrong
Contact us first — email [email protected] or call 07824 386192 — and we will try to put it right. If you are not satisfied with our response, you can get free, independent advice from Citizens Advice (citizensadvice.org.uk) or your local Trading Standards service. In England and Wales you can also use the small claims procedure in the county court.
Changes to this policy
We may update this policy to reflect changes in the law or in how we work. The version that applies to your order is the one published when you placed it.
