Terms and Conditions

Last Updated: 22/06/2026

1. Introduction

Welcome to ToolTrayPro (“we”, “us”, “our”). These Terms and Conditions govern your use of our website located at [WEBSITE URL] and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place orders.

3. Products and Pricing

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Correct pricing errors.
  • Modify product descriptions.
  • Discontinue products without notice.
  • Limit quantities purchased.

All prices are displayed in GBP and include applicable taxes where required by law unless otherwise stated.

4. Orders

When you place an order, you are making an offer to purchase products subject to these Terms and Conditions.

We reserve the right to accept or reject any order at our discretion.

An order is considered accepted when we send you a confirmation email indicating that your order has been dispatched.

5. Payment

Payment must be received before products are shipped.

We accept payment through approved payment providers listed on our website. By submitting payment information, you confirm that:

  • You are authorized to use the payment method provided.
  • The payment information is accurate and complete.

6. Shipping and Delivery

We will make reasonable efforts to deliver products within the estimated delivery times shown on our website.

Delivery dates are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Couriers or shipping providers.
  • Customs clearance procedures.
  • Events beyond our reasonable control.

Risk in the products passes to you upon delivery.

7. Returns and Refunds

Customers may return eligible products within [NUMBER] days of receipt, subject to our Returns Policy.

To qualify for a refund:

  • Products must be returned in their original condition.
  • Products must include all packaging, accessories, and documentation.
  • Proof of purchase must be provided.

Refunds will be processed to the original payment method within a reasonable period after inspection of the returned goods.

Certain products may be excluded from returns where permitted by law, including personalized, custom-made, or hygiene-sensitive items.

8. Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellations may be treated as returns and subject to our Returns Policy.

9. Promotions and Discount Codes

Promotional offers and discount codes:

  • Cannot be exchanged for cash.
  • May be subject to expiry dates.
  • May be withdrawn or amended at any time.
  • May not be combined unless expressly stated.

We reserve the right to cancel orders where discount codes have been misused.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and software, is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

11. User Conduct

You agree not to:

  • Use the website unlawfully.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful content.
  • Attempt unauthorized access to systems or accounts.

12. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Warranties

Products may be covered by manufacturer warranties where applicable.

Except as required by law, products are provided “as is” without additional warranties of any kind.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, labour disputes, internet outages, governmental actions, or transportation disruptions.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [COUNTRY/JURISDICTION].

Any disputes shall be subject to the exclusive jurisdiction of the courts of [JURISDICTION].

17. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Updated versions will be published on this website and become effective immediately upon publication.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Business Name: ToolTrayPro
Email: [email protected]
Address: Cwmbran, United Kingdom

By using our website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.