Privacy Policy

Last Updated: 22/06/2026

1. Introduction

ToolTrayPro (“we”, “us”, “our”) is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at [WEBSITE URL], make purchases, create an account, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect the following information when you interact with our website:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Account login details
  • Order history
  • Customer service communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed
  • Referral sources
  • Cookies and tracking information

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Deliver products and services
  • Manage customer accounts
  • Process payments
  • Provide customer support
  • Send order confirmations and updates
  • Improve website functionality and user experience
  • Detect fraud and security threats
  • Comply with legal obligations
  • Send marketing communications where permitted or with your consent

4. Legal Basis for Processing

Where applicable under data protection laws, we process personal information on the basis of:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required

5. Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card details on our servers unless specifically stated and permitted by applicable law.

6. Sharing Your Information

We will not share your information.

Service Providers

Third parties who help us operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • Marketing service providers
  • Analytics providers
  • Customer support platforms

Legal Requirements

We may disclose personal information where required to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Protect our legal rights
  • Prevent fraud or unlawful activity

Business Transfers

If our business is sold, merged, or transferred, customer information may be included as part of that transaction.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve customer experience
  • Support advertising and marketing activities

You can manage cookie preferences through your browser settings.

8. Marketing Communications

With your consent where required, we may send:

  • Promotional emails
  • Product updates
  • Special offers
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we will securely delete or anonymize it.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the details below.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to delete it.

13. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we will implement appropriate safeguards to protect personal information during international transfers.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Business Name: ToolTrayPro
Email: info@tooltrypro.com
Phone: 07824386192
Address: Cwmbran, United Kingdom.

17. Complaints

If you believe your personal information has been handled improperly, you may contact us first so we can attempt to resolve the issue.